Operating partner to founder-led companies
Your business should run well without running through you.
We help owners of growing companies get out of the middle of everything. We find where work and information get stuck, fix the handoffs that matter most, and use AI only where it truly saves time or money.
Healthcare practicesHome services and tradesMeasured results at day 90
23 messages before 9 AM
- Approve the Smith change orderFascia added on site. $2,140 not yet billed.
- Call the two proposals over $25KBoth 9 days old. Drafts are ready to send.
- Add a second crew lead for NovemberBooked hours exceed capacity by 60.
An illustrative example from a roofing company. The questions still get answered. They just stop routing through the owner.
When hospitals standardized how doctors hand off patients at shift change, adverse events fell by 47%.
Healthcare learned that work breaks at the handoff and built real discipline around it. Most growing companies still run their handoffs from memory: sales to operations, the field to billing, the owner to everyone else. That is where we start.
I-PASS study, Journal of Hospital Medicine, 2022, reported by Harvard Medical School
The Clean Handoff Method
Four steps, always in this order.
We measure where you are before we change anything, so you can see exactly what improved.
Map
Conversations with you and your team, a look at your tools, and a trace of where work lands on you.
Prioritize
The two or three changes worth the most, with the hours and dollars behind each one.
Build
We put those changes in place with your team, using the tools you already pay for where we can.
Verify
At day 90 we compare against your starting point. If something did not move, we adjust it.
Who we serve
Two kinds of companies, chosen with intention.
Dental, therapy, behavioral health, home care and veterinary groups
Referrals that wait too long, a front desk that needs the owner for answers, and reporting that takes a day to build. We start with the front and back office, never your patient records.
Practices HOME SERVICES AND TRADESRoofing, HVAC, remodeling and landscaping companies
Quotes without follow-up, job status that lives in the owner's head, and change orders that never get billed. We fix the path from first call to final invoice.
TradesWays to work together
Start with clarity. Continue only if it's working.
Operations Scan
Two weeks. A map of where your business runs through you, your top three opportunities with the math behind them, and a 90-day roadmap.
From $2,50090-Day Build
We implement the top changes with your team, train everyone, and measure the result against your starting point.
From $10,000Operating Partner
A standing seat beside you for operating decisions, with a monthly review and ongoing improvements.
From $1,500 a monthSmaller team, or earlier in your growth? The Runwell Reset and Runwell Circle are built for you.
Free tool
How many hours a year does your business spend running through you?
The Owner Interruption Tracker counts every question, approval and "quick thing" that lands on you for one week, then shows the hours and dollars behind them and the first handoff to fix.